Climate Innovation

Temperzone aims to deliver exceptional after sales service, with a highly-skilled support team comprising of dedicated technical support personnel focused on assisting you with technical advice, warranty, spare parts and on-site start-up assistance. With Temperzone products continually evolving to provide higher levels of efficiency, control and protection, we want our customers to have the comfort of knowledge that Temperzone will be there right along-side them for the entire product life cycle. This personal service extends across both Temperzone and Hitachi brands. All Temperzone and Hitachi products sold and installed within Australia are backed by a comprehensive warranty, with the warranty period varying based on the model and application type.

Spare Parts

Temperzone supplies and delivers spare parts throughout Australasia, with overnight delivery services available for Metropolitan areas. Our Spare Parts team consists of highly experienced staff who can assist you with drawings and even parts for Temperzone equipment up to 30 years old!

Dedicated Service Team

This growing department is dedicated to providing the best in industry service for customers in Australia & New Zealand. Armed with in-depth product knowledge and the best tools and equipment, this mobile team is available to provide personalised service across both Hitachi & Temperzone brands.

Start Up Assistance

Start-up Assistance is a service available for Australian customers where we provide assistance with start up commissioning for all products across both Temperzone and Hitachi brands. This is available in all major capital cities and selected regional areas. Whilst on-site, our Start-Up Assistance Team can assist in highlighting the products' advanced features and help customers achieve optimal levels of performance, data and control.

Technical Training

With training facilities located in Auckland, Sydney and Melbourne, customers can benefit from a wide range of hands-on interactive training sessions covering everything from installation, service and maintenance. Off-site training is also a service offered for those situated in regional or metropolitan areas. Courses are certified by modules and training can be tailored to suit individual requirements.

How to Submit a Warranty Claim

Click Here to make an online warranty claim or check the status of an existing claim through the Temperzone Australia warranty portal.

Product Warranty Documentation:

Temperzone warranty T&C's

Download PDF

Hitachi Cooling & Heating warranty T&C's

Download PDF

Contacting the Warranty Team

National Customer Care Centre
Warranty and Technical Support (8:00am ~ 4:40pm) Mon~Fri

Phone: 1800 211 800
Email Technical Support: autechnicalsupport@temperzone.com
Email Warranty: auwarrantyservice@temperzone.com
Email Spare Parts: spares@temperzone.com.au

Please ensure you have the following details available when contacting us:

Model & Serial Number of your air conditioning equipment
Date of Initial Purchase
Your Invoice Number

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Temperzone and Hitachi product warranty